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FAQs


Distribution Services: Frequently Asked Questions

ƒ For Account Customers
Placing Orders:

Can I order online?
    Yes you can. Use the Search facility to find the book you want, go to the individual book page then click on the Click Here Buy Now Button and, when you've finished shopping, proceed to the check-out.

    School orders (but not personal teacher orders) require official order numbers.

Can I order via email?
Can I order via telephone?
    Toll Free Australia: 1300 650 616
    New Zealand: 0800 442 502
    Overseas: +61 (3) 9934 9284
    Customer Service hours are 8.30 a.m. – 4:45 p.m. (Australian Eastern Time)

Can I order via fax?
    Free fax within Australia: 1800 813 602
    Free fax within New Zealand: 0800 442 503
    Overseas Fax +61 (3) 9934 9100

Can I order via mail?
    Customer Service
    Oxford University Press
    GPO Box 2784
    Melbourne VIC 3001

EDI ordering
    EDI (Electronic Data Interchange) is a service offered to all our account-holding customers. It allows us to accept orders electronically. You can place an electronic order via Pacstream. Any questions? Please contact helpdesk.au@oup.com

Which credit cards does Oxford University Press accept?
    We accept Mastercard and Visa.

Small Order Surcharge – (does not apply to schools)
    OUP ANZ Small Order Surcharge is $12.50 (inc. GST). 
Small orders are held for seven days unless release is specifically requested. When the value of combined orders exceeds $100net (exc. GST) the order is released without small order surcharge. If after 7 working days combined orders are less than $100net (exc. GST) they are automatically released and incur the surcharge.

    For further details please contact our customer service department cs.au@oup.com or by telephone on Toll Free: Australia: 1300 650 616, New Zealand: 0800 442 502

How do make a change to my account details get additional information about my account?



Trading Terms
Terms of Trade




For Customers without an Account
Placing Orders

Can I order online?
    Yes you can. Use the Search facility to find the book you want, go to the individual book page then click on the Shopping trolley button and, when you've finished shopping, proceed to the check-out. School orders (but not personal teacher orders) require official Order Numbers.

Can I order via email?
Can I order via telephone?
    Toll Free Australia: 1300 650 616
    New Zealand: 0800 442 502
    Overseas: +61 (3) 9934 9284
    Customer Service hours are 8.30 a.m. – 4.45 p.m. (Eastern Australia Standard/Summer time)

Can I order via fax?
    Free fax within Australia: 1800 813 602
    Free fax within New Zealand: 0800 442 503
    Fax +61 (3) 9934 9100

Can I order via mail?
    Customer Service
    Oxford University Press
    GPO Box 2784
    Melbourne VIC 3001

    Which credit cards does Oxford University Press accept?
      We accept Mastercard and Visa.

    How much will I be charged for postage?
      Postage within Australia and New Zealand is $12.50, unless otherwise specified.

    What is Oxford University Press's refund policy?
      Oxford University Press will accept the return of goods purchased on a cash sale basis within fourteen days of purchase. The goods must be in mint condition, and any plastic wrapping must be intact. Such items as CD-ROMs, audio cassettes, redeemed online access codes and videos cannot be returned.

      Oxford University Press must be notified of damaged or faulty goods within fourteen days of purchase.

      Email your details, including your invoice number, to cs.au@oup.com for a full refund or replacement.





    Opening a credit account

    I am a bookseller. How do I open a credit account?
      Please email the credit officer to find out whether you are eligible for a credit account. Please note: our terms of trade are thirty days, and you must have a minimum annual turnover of $2000.00.

      Dan Carter Credit Officer
      dan.carter@oup.com





    Orders from Outside Australia and New Zealand

    International Orders
      Delivery times and costs are dependent on country and the weight of the order.
      Please contact Florence Chin florence.chin@oup.com




    Delivery Times
      Goods will be dispatched from our warehouse within 4 working days from receipt of order provided the goods are in stock and available.

    How long until my book arrives?
      Within most of Australia, your book should take between three and ten working days to arrive, provided the book is in stock.

      Remote areas may take up to 14 days.

      New Zealand shipments are air-freighted on Tuesday and Fridays. Allow one to two weeks for delivery. NZ customers please send your orders to customer service no later than midday Monday (for Wednesday Flight) or Thursday midday (for Friday flight).

      Non stock items are ordered from overseas suppliers once a week. To minimise the delivery time for your orders please ensure your order is received by our customer service team by Monday afternoon.




    Why do I need to give a street address?
      To ensure that your order is received and delivered in full it is essential that we provided our courier with your street address (including room and building number if applicable).




    Air Freight Policy
      There is no additional charge for air freight items.





    Problems with Orders or Deliveries
    What if my book does not arrive?
      Please contact customer service by email to cs.au@oup.com or by telephone on Toll Free:

      Australia: 1300 650 616
      New Zealand: 0800 442 502
      Overseas: +61 (3) 9934 9284
      When making inquiries about your order, please provide your account number, order number, and the ISBN or title of the book(s) ordered.
      If you don't have an account with us, please let us know your name, where you are from, how you paid for the book(s), and the ISBN or title of the book(s).




    Inspection and Review copies
    I am a school teacher. Can I place an inspection order?
      Yes. Please contact customer service by email to cs.au@oup.com or by telephone.

      Australia: 1300 650 616
      New Zealand: 0800 442 502
      Overseas: +61 (3) 9934 9284
    I am a university lecturer. Can I place an order for an inspection copy?
    I am a book reviewer/editor. How can I obtain a review copy of an Oxford University Press title?



    Join a mailing list
    How do I get my name on an Oxford University Press mailing list or obtain a catalogue?



    Journals
    Does Oxford University Press publish journals?



    Sheet Music
    Do you publish sheet music?
      All sheet music is distributed by:

      Alfred Publishing Unit 2/20 Resolution Point
      Taren Point NSW 2229
      Ph: +61 2 9524 0033
      Fax: +61 2 9524 0023





    Bibles
    Does Oxford University Press publish bibles?
      Yes, Oxford University Press publishes bibles. However, if a bible does not appear on our website please contact:

      The Bible Society of Australia
      Ph: +61 2 6248 5188
      Fax: +61 2 6249 6168




    Technical help
    Who can I ask for technical help with an Oxford University Press CD-ROM?



    How do I access material for people who are visually impaired?
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