Distribution Services: Frequently Asked Questions

 

For Account Customers

Placing Orders:

Can I order online?

Yes you can. Use the Search facility to find the book you want, go to the individual book page then click on the Shopping trolley button and, when you've finished shopping, proceed to the check-out.

School orders (but not personal teacher orders) require official Order Numbers.

Can I order via email?

Yes you can. Please contact cs.au@oup.com

Can I order via telephone?

Can I order via fax?

Can I order via mail?

EDI ordering

EDI (Electronic Data Interchange) is a service offered to all our account-holding customers. It allows us to accept orders electronically. You can place an electronic order via Pacstream. Any questions? Please contact helpdesk.au@oup.com

Which credit cards does Oxford University Press accept?

We accept Mastercard and Visa.

Small Order Surcharge – (does not apply to schools)
OUP ANZ Small Order Surcharge is $12.50 (inc. GST). 
Small orders are held for seven days unless release is specifically requested. When the value of combined orders exceeds $100net (exc. GST) the order is released without small order surcharge. If after 7 working days combined orders are less than $100net (exc. GST) they are automatically released and incur the surcharge.

For further details please contact our customer service department cs.au@oup.com or by telephone on Toll Free: Australia: 1300 650 616, New Zealand: 0800 442 502

How do make a change to my account details get additional information about my account?

Please contact the credit management group dan.carter@oup.com

Trading Terms

Discounts, Returns and Price ListsContact your Sales Manager for details of your discounts or returns allowance and for current price lists.

Terms and Conditions of Trade
Download PDF (32kb)

For Customers without an Account

Placing Orders

Can I order online?

Yes you can. Use the Search facility to find the book you want, go to the individual book page then click on the Shopping trolley button and, when you've finished shopping, proceed to the check-out. School orders (but not personal teacher orders) require official Order Numbers.

Can I order via email?

Yes you can. Please contact cs.au@oup.com

Can I order via telephone?

Can I order via fax?

Can I order via mail?

Which credit cards does Oxford University Press accept?

We accept Mastercard and Visa.

How much will I be charged for postage?

Postage within Australia and New Zealand is $12.50, unless otherwise specified.

What is Oxford University Press's refund policy?

Oxford University Press will accept the return of goods purchased on a cash sale basis within fourteen days of purchase. The goods must be in mint condition, and any plastic wrapping must be intact. Such items as CD-ROMs, audio cassettes, and videos cannot be returned. Oxford University Press must be notified of damaged or faulty goods within fourteen days of purchase.

Email your details, including your invoice number, to cs.au@oup.com for a full refund or replacement.

Opening a credit account

I am a bookseller. How do I open a credit account?

Please email the credit officer to find out whether you are eligible for a credit account.Please note: our terms of trade are thirty days, and you must have a minimum annual turnover of $2000.00.

Orders from Outside Australia and New Zealand

International Orders

Delivery times and costs are dependent on country and the weight of the order.
Please contact Florence Chin florence.chin@oup.com

Delivery Times

How long until my book arrives?

Within most of Australia, your book should take between three and ten working days to arrive, provided the book is in stock.

Remote areas may take up to 14 days.

New Zealand shipments are air-freighted on Wednesdays and Saturdays. Allow one to two weeks for delivery. NZ customers please send your orders to customer service no later than Monday (for Wednesday Flight) or Wednesday (for Weekend flight).

Non stock items are ordered from overseas suppliers once a week. To miminise the delivery time for your orders please ensure your order is received by our customer service team by Monday afternoon.

Why do I need to give a street address?

To ensure that your order is received and delivered in full it is essential that we provided our courier with your street address (including room and building number if applicable).

Air Freight Policy

There is no additional charge for air freight items.

Problems with Orders or Deliveries

What if my book does not arrive?

Please contact customer service by email to cs.au@oup.com or by telephone on Toll Free:

When making enquiries about your order, please provide your account number, order number, and the ISBN or title of the book(s) ordered.

If you don't have an account with us, please let us know your name, where you are from, how you paid for the book(s), and the ISBN or title of the book(s).

Inspection and Review copies

I am a school teacher. Can I place an inspection order?

Yes. Please contact customer service by email to cs.au@oup.com or by telephone.

I am a university lecturer. Can I place an order for an inspection copy?

Yes. Please contact HigherEd.au@oup.com

I am a book reviewer/editor. How can I obtain a review copy of an Oxford University Press title?

Please email your details to: cs.au@oup.com

Join a mailing list

How do I get my name on an Oxford University Press mailing list or obtain a catalogue?

Please contact customer service by email: cs.au@oup.com

or by telephone on Toll Free:

Journals

Does Oxford University Press publish journals?

For Oxford University Press Journals, please contact

Sheet Music

Do you publish sheet music?

All sheet music is distributed by:

Bibles

Does Oxford University Press publish bibles?

Yes, Oxford University Press publishes bibles. However, if a bible does not appear on our website please contact:

Technical help

Who can I ask for technical help with an Oxford University Press CD-ROM?

For Australian and New Zealand Products: cs.au@oup.com
For overseas products: ep.help@oup.com

How do I access material for people who are visually impaired?

Please contact Ann McMahon ann.mcmahon@oup.com