Working with People focuses on the impact that communication has on others. Its overview of wellknown and frequently-utilised skills of interpersonal communication and interviewing draws upon research and practice literature in relation to 'microskills' to understand the critical decisions or choices which are made by using these skills. The book takes a multidimensional approach to understanding the complexities of personal experience, and applies theoretical knowledge of human beings and the social environment, of adversity and oppression, and of coping and adaptation, to practice knowledge and self-awareness. It encourages students to think critically and to reflect on practice. Contributed case scenarios by experienced practitioners ensure that examples are grounded firmly in everyday practice realities, and reinforce the emphasis on working creatively, critically and consciously with other people.

• Each chapter provides theory, skills and case examples from practitioners illustrating the application of the concepts covered, and questions for critical discussion
• Maintains a strong focus on the real world of daily practice within human service organisations, offering students insights into the and challenges of direct practice
• Takes a multidimensional approach to dealing with individuals
• Examines the theoretical underpinnings of 'microskills', as well as the direct use of these skills in practice