Professional and Therapeutic Communication eBook

Melanie Birks, Jenny Davis, Ysanne B Chapman

Professional and Therapeutic Communication eBook

Melanie Birks, Jenny Davis, Ysanne B Chapman






11 Nov 2015




$67.95 AUD

$77.99 NZD

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Professional and Therapeutic Communication focuses on all aspects of interpersonal interaction that are essential to safe, high quality healthcare. It takes a practical approach to concepts fundamental to both the communication and therapeutic elements of the caring relationship and helps students develop essential skills for effectively communicating with clients, consumers and colleagues across a broad range of settings. With contributors from a range of professional groups including nursing, midwifery, psychology and occupational therapy, this book recognises the interprofessional nature of contemporary healthcare delivery and prepares students for future practice in diverse clinical environments.

  • Case studies and practitioner profiles engage readers in the day-to-day lives of health professionals
  • Critical thinking and reflection questions in each chapter help readers apply key concepts to real-life situations and reflect on their own experiences
  • Key terms, margin notes, summary points and useful web links in each chapter to support and further learning


1. The unique nature of the health care environment
Gary Williams
2. Frameworks for communication
Suzanne Robertson-Malt & Ysanne B Chapman
3. Culture, diversity and communication
Maria Carbines, Sue Lim & Annette Mortensen
4. Communication across the lifespan
Beryl Buckby & Kerry Anne McBain
5. Interprofessional communication
Beryl Buckby & Susan Gordon
6. Communication within the organisation
John Solas
7. Communicating with the community
Jennifer Chamberlain-Salaun, Karen Francis & Jane Mills
8. Safety and quality in clinical communication
Nicholas Ralph & Clint Moloney 
9. Confidentiality, privacy and communication
Narelle Biedermann
10. Advocacy and the health professional role
Sophia Couzos11. Managing conflictLee Stewart


12. Education and health literacy

Louise Young

13. Academic writing and communication skills

Jessica H. Stone

14. Working with electronic forms of communication

Nicholas Ralph


Edited by:

Melanie Birks: Head of Nursing, Midwifery and Nutrition, James Cook University

Ysanne B Chapman: Adjunct Professor, Nursing, Midwifery and Nutrition, James Cook University

Jenny Davis: Project Manager, Innovation, Policy and Research, Benetas Support Office


Dr Narelle Biedermann is the clinical coordinator at the School of Nursing, Midwifery and Healthcare at Federation University Australia. 

Dr Beryl Buckby is a Clinical Psychologist, Lecturer and Supervisor in the Clinical Psychology Program at James Cook University. 

Dr Maria Carbines is a registered nurse who works in operating rooms at Auckland City Hospital and Starship Children’s Health. 

Jennifer Chamberlain-Salaun has recently completed a PhD using grounded theory to explore the processes of interaction between consumers and health professionals.

Professor Ysanne B Chapman is a retired Professor of Nursing who was in the profession for almost 50 years. 

Associate Professor Sophia Couzos is a public health physician and general practitioner with the College of Medicine and Dentistry, James Cook University.

Professor Karen Francis is currently Professor of Nursing in a jointly funded clinical chair position between Australian Catholic University and St John of God Health Care. 

Associate Professor Susan Gordon worked as a clinical physiotherapist for more than 20 years, mostly in rural and remote South Australia. 

Sue Lim, QSM, is the manager of Asian Health Support Services in Waitemata DHB. 

Dr Kerry Anne McBain is a Lecturer in the Psychology Department at James Cook University in Townsville, Australia, and a registered psychologist. 

Professor Jane Mills is the Director of James Cook University’s (Centre for Nursing and Midwifery Research and Deputy Dean of the James Cook University Graduate Research School, is an internationally recognised grounded theorist and expert in nursing education, rural and remote nursing, leadership and mentoring. 

Associate Professor Clint Moloney is a doctoral qualified registered nurse with a masters of health research. 

Dr Annette Mortensen is a registered nurse who has worked for the last 15 years to improve the health of newcomers to New Zealand from ethnically diverse backgrounds. 

Dr Nicholas Ralph is an early career researcher at University of Southern Queensland. 

Dr Suzanne Robertson-Malt is a doctoral-prepared Nurse Executive, with over 20 years progressive development of leadership capacity in complex operations and healthcare systems. 

Professor Lee Stewart is currently Dean of the College of Healthcare Sciences at James Cook University. 

Dr Jessica H. Stone is an author, marketing consultant, and long-distance sailor.

Dr John Solas lectures in Ethics and human rights at the University of Southern Queensland. 

Gary Williams is an Occupational Therapist and Lecturer for the College of Public Health, Medical and Veterinary Sciences at James Cook University, Townsville. 

Associate Professor Louise Young is Associate Professor in Rural Medical Education in the College of Medicine and Dentistry at James Cook University, Townsville.

Sample Pages

Read a sample chapter from Professional and Therapeutic Communication:

Chapter 1: The unique nature of the healthcare environment