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Management and Practice in Health and Human Services Organisations

Lynda Berends, Karen Crinall

$79.95 AUD

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ISBN:
9780195524154
Published:
24 May 2014
Availability:
Print on demand

Management and Practice in Health and Human Services Organisations helps students, leaders and practitioners build a comprehensive foundation of the knowledge, skills and attributes required for effective service delivery and organisational success. This book addresses key policy, planning and process issues, and explores innovative strategies for good management and leadership in health and human service organisations. With the perfect blend of theory and practice, Management and Practice in Health and Human Services Organisations is an authoritative and accessible resource for both aspiring and current managers in a complex and dynamic environment.

Key features

  • An interprofessional focus and evidence-based approach reflects current thinking in the field
  • Practitioner profiles throughout illustrate the nature of work, skills and challenges faced in the day-to-day roles of organisational leaders across the health and human services’ sectors
  • Rich with pedagogy including case and practice examples, reflection exercises, practice activities and additional resources to accompany each chapter.
PART 1: CONTEXT AND STRUCTURE
1. Contextualising Management in Health and Human Service Organisations
Organisation, management and power
Early theories about organisation and management for social well-being
Administrative management
Scientific management
Bureaucratic management
Human relations management theories
Systems theory
Contingency theory
Alternative approaches
Emerging perspectives
Into the future: Postmodern paradoxes
2. External Factors that Shape Health and Human Service Organizations
The origin and nature of health and human services in Australia
Funding for services
New public management and the role of government
Forces that impact government funding
Equity and effectiveness
3. Organisational Culture and Operation
Organisational culture
Diversity and discrimination
Policies in the organisation
4. Management, Leadership and Governance
Fundamentals of management, leadership and governance
Management
Leadership
Governance
Management levels
Skills, experience and qualifications
Responsibilities
Functions
Tasks
Roles
Skills
PART 2: PLANNING AND PRACTICE
5. Workforce Support and Development
Characteristics of the workforce
Human resource management
Staff conditions
6. Strategic Planning for Practice
Planning
Organisational plans
Types of plans: Strategic, business, operational and program
Embarking on a planning process
The strategic planning process
7. Project Management and Evaluation
Project management
Project planning
Project implementation
8. Financial Management and Quality Accreditation
Financial management
Budgets
Funds acquisition
Writing funding proposals
Accreditation
PART 3: CONNECTION AND ENGAGEMENT
9. Change Management
Change in context
Types of change
Managing change successfully
Addressing barriers to change
Bringing about change successfully and positively
10. Communication, Community Engagement and Collaboration
The importance of communicating for connection
Communication
Community engagement
Collaboration
Communication and context
Engaging and collaborating
Effective and ineffective communication
11. Towards Effective Management and Practice in Health and Human Service Organisations
A context of change
What matters for good management
The nature of good management
Fostering good management
A final word

Lynda Berends - Senior Research Fellow in the Drug Policy Modelling Program, National Drug and Alcohol Research Centre, University of New South Wales

Karen Crinall - Senior Lecturer in Community Welfare and Counselling and Research Coordinator, School of Applied Media and Social Sciences, Federation University of Australia

Lynda Berends is a health services researcher who specialises in the study of alcohol and other drug service delivery and system design, across acute and primary health sectors. Lynda is a senior researcher at the National Drug and Alcohol Research Centre, University of New South Wales and she has an extensive history with Turning Point Alcohol and Drug Centre. Lynda is the inaugural chair of the Health and Human Services Working Group, for the Alcohol and other Drugs Council of Australia, and she is on the council of the Australasian Professional Society on Alcohol and other Drugs. Karen Crinall is a senior lecturer in Community Welfare, Counselling and Human Services Management, and is Research Director in the School of Applied Media and Social Sciences, Federation University of Australia.

Read a sample chapter from Management and Practice in Health and Human Service Organisations

Chapter 1: Contextualising Management in Health and Human Service Organisations