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Customer Service


Australian Based Customers:

Customer Service Tel: 1300 650 616
Customer Service Fax: 1800 813 602

New Zealand Based Customers:

Customer Service Tel: 0800 442 502
Customer Service Fax: 0800 442 503

Overseas Customers:

Customer Service Tel: +61 (3) 9934 9284
Customer Service Fax: +61 (3) 9934 9100

Email: cs.au@oup.com
Operating Hours: 8:30am - 4:45pm Monday to Friday AEST
(Excluding public holidays)

Reception:

Tel: +61 (3) 9934 9123
Fax: +61 (3) 9934 9100

Oxford University Press

253 Normanby Road
South Melbourne Victoria 3205 Australia

Mailing Address

GPO Box 2784
Melbourne Victoria 3001 Australia

About Us

Education Changes Lives

Oxford University Press (OUP) is one of the largest, oldest and most respected educational publishers in the world. As a department of Oxford University, we are committed to the dissemination of knowledge. Profits earned in our enterprise are devoted to furthering the University’s objective of excellence in research, scholarship and education.

At OUP Australia & New Zealand (OUPANZ) we set the bar high for the quality of our products and our service. We are working hard to offer the best educational publishing through the development of premium quality print and electronic educational resources. OUPANZ publishes learning materials for primary, secondary and higher education students plus an extensive range of dictionaries for Australia, New Zealand and Papua New Guinea.

Oxford University Press Worldwide sites

Accessibility

Oxford University Press Australia and New Zealand (OUPANZ) is happy to provide titles in an alternative format for students with vision impairments or print disabilities.

If you require an electronic copy of one of our titles, please read our conditions below and fill in the Accessibility Request Form. Students requiring files will need to contact their campus disability unit, who will request the files on their behalf.

We will respond to your request promptly and endeavour to supply your files as soon as possible, however please note that in some instances, it may take up to 4 weeks to process.

Please read our conditions below prior to submitting your request.

OUP ANZ conditions for fulfilment of electronic requests:

  1. The Student, University, College or School has purchased a print copy of the OUPANZ Material.
  2. The permission is limited to the Students and cannot be extended to other students or any external persons.
  3. Electronic copies may be created and stored on a computer system for as long as is required to allow alternative formats, suitable for use by the Students, to be created. They may not be made accessible or passed on to a third party or posted on an Intranet, in newsgroups, or on the Internet.
  4. If you permit a student to directly use the electronic version of the OUPANZ Material, the file shall be copy-protected or you must take precautions to ensure that the student does not copy or distribute electronic versions of the OUP Material.
  5. The original electronic copy may only be lent or given away with written approval of OUPANZ. In such an event, any accessible copies and associated electronic files must be deleted or transferred with the original copy.
  6. The OUPANZ Material cannot be adapted, edited, altered, amended or distorted in any way, other than to enable full access, without our written permission.
  7. Any moral rights the author may have in the work must be respected, and the copyright will remain with the copyright holder.

Please note:
We are only able to provide files for titles published by OUPANZ. We will help facilitate requests for titles published by other OUP branches.
We are only able to provide texts in PDF.
Not all titles are available in our archives.

Click here to request electronic files with our Accessibility Request Form.

Please contact accessibility.au@oup.com with any further queries.

Careers

Leading the way in publishing, research and design, Oxford University Press is committed to raising the benchmark in Education Publishing in Australia. Consistent with our commitment to equal opportunity, our recruitment practices aim to appoint the best candidate for all opportunities within our organisation. We seek to recruit people who share our values and who will contribute to our success. We are committed to promoting and maintaining a culture of equality and diversity and we respect the knowledge, skills and experience that each individual brings to their work here.

We are committed to the development of our employees and giving them the best support possible. All applications received are kept strictly confidential and candidate information is not passed on to any person not involved in the recruitment and selection process. To apply for any of the below vacancies, or to submit an expression of interest, please forward a cover letter and your resume to the HR Manager at recruitment.au@oup.com.

Current Vacancies:

Publisher - Papua New Guinea (PNG) Department
For further information or to apply, please email recruitment.au@oup.com

Work Experience

OUPANZ accepts practical placement/work experience applications from students. Such applicants must be from current university, TAFE or private college where the work experience/practical placement is a component of their course. OUPANZ does not accept applications from people who are seeking voluntary work experience or unpaid work in order to gain entry/experience into the publishing industry. Approval of the application will be dependent on the resources available and the department's workload at the time.

Please forward all queries and/or applications to the HR Manager at recruitment.au@oup.com

Freelance Work

Oxford University Press is happy to accept applications of interest in freelance work, including proofreading, editing or graphic design. Any such applications will be kept on file for up to one year, should a suitable vacancy arise. Please note that we do have a current list of freelancers, therefore you may only be contacted should a suitable vacancy arise.
Please forward applications to the HR Manager at recruitment.au@oup.com

Frequently Asked Questions

Opening A Credit Account

Please email the credit officer to find out whether you are eligible for a credit account. Please note: our terms of trade are thirty days, and you must have a minimum annual turnover of $2000.00.

Please fill in the following forms and return to credit.au@oup.com
Trade Terms & Credit Application

Technical help

For technical help with For Australian and New Zealand Products, please email:
digitalsupport.au@oup.com

For products from other branches, please email: ep.help@oup.com

If you are unsure of what country the product was publihed in, please contact our customer service: cs.au@oup.com

Placing Orders

We accept orders via EDI, email and fax.

EDI ordering: EDI (Electronic Data Interchange) is a service offered to all our account-holding customers. It allows us to accept orders electronically. You can place an electronic order via Pacstream. Any questions? Please contact helpdesk.au@oup.com

For orders via email? Please contact cs.au@oup.com

For orders via fax? Free fax within Australia: 1800 813 602 Free fax within New Zealand: 0800 442 503 Overseas Fax +61 (3) 9934 9100

Small Order Surcharge – (does not apply to schools) OUPANZ Small Order Surcharge is $12.50 (inc. GST). Small orders are held for seven days unless release is specifically requested. When the value of combined orders exceeds $100net (exc. GST) the order is released without small order surcharge. If after 7 working days combined orders are less than $100net (exc. GST) they are automatically released and incur the surcharge.

For further details please contact our customer service department.

Trading Terms

To inquire about discounts, returns and price lists, please contact:

Problems with Orders or Deliveries

Please contact customer service.

When making inquiries about your order, please provide your account number, order number, and the ISBN or title of the book(s) ordered. If you don't have an account with us, please let us know your name, where you are from, how you paid for the book(s), and the ISBN or title of the book(s).

Delivery Times

Goods will be dispatched from our warehouse within 4 working days from receipt of order provided the goods are in stock and available. Within most of Australia, your book should take between five and ten working days to arrive, provided the book is in stock.

Remote areas may take up to 14 days.

New Zealand shipments are air-freighted Fridays. Allow one to two weeks for delivery. NZ customers please send your orders to customer service no later than Thursday midday (for Friday flight).

Non stock items are ordered from overseas suppliers once a week. To minimise the delivery time for your orders please ensure your order is received by our customer service team by Monday afternoon.

Inspection and Review copies

I am a school teacher. Can I place an inspection order?
Yes. Please contact customer service by email to cs.au@oup.com

I am a university lecturer. Can I order an inspection copy?
Yes. You can do this using by selecting ‘request an inspection copy’ on the right of the book’s webpage, and then fill out the form. If you can not see the ‘request an inspection copy’ link, the title is not available for inspection.

I am a book reviewer/editor. How can I obtain a review copy of an Oxford University Press title?
Please email your details to: cs.au@oup.com

Join a mailing list

How do I get my name on an Oxford University Press mailing list or obtain a catalogue?

Please contact customer service by email: cs.au@oup.com or if you know which mailing list you would like to join please email:

Journals

Does Oxford University Press publish journals?

Yes – for information please visit the Oxford Journals website: www.oxfordjournals.org or contact us: http://www.oxfordjournals.org/contact_us.html

Sheet Music

All sheet music is distributed by:

Alfred Publishing Unit 2/20 Resolution Point
Taren Point NSW 2229
Ph: +61 2 9524 0033
Fax: +61 2 9524 0023

Bibles

Oxford University Press publishes bibles. However, if a bible does not appear on our website please contact:

The Bible Society of Australia
Ph: +61 2 6248 5188
Fax: +61 2 6249 6168

How do I access material for people who are visually impaired?

Please refer to the Accessibility menu or email accessibility.au@oup.com

Copyright & Permissions

For all requests regarding local publications please email:

Gillian Cardinal
Rights & Permissions Manager
gillian.cardinal@oup.com

For requests regarding UK or US publications:

Oxford UK publications
Oxford USA publications

For all requested regarding journals:
journals.permissions@oxfordjournals.org
Tel: +44 (0) 1865 353561

ONIX

OXFORD UNIVERSITY PRESS ONIX DATA FILE

What is it?

The Oxford University Press ONIX data file is an industry standard and ONIX compliant, data file that enables accurate sharing of book information.

Features of the ONIX Data File

In addition to the basic book data, the following information is available in the ONIX data file.

  • Bibliographical data including blurbs, reviews, table of contents & extracts.
  • Links to cover images.
  • Accurate price and availability data and discount codes to calculate accurate selling prices.

Format and data file options available

The ONIX data file is an XML data file that is produced daily. It can be downloaded as a complete file and/or as an incremental file (a file with only data changes from the previous day).

Downloading a file

To access either the complete or incremental file, simply click on the link to open the feed and then save to your computer.

If you have any questions or problems accessing the incremental ONIX data feed, please contact Oxford University Press on the following email address data.au@oup.com.

Orders, Shipping and Returns

Placing Orders

(if you are an account holder please see the FAQ section).

Can I order online?

Yes you can. Use the Search facility to find the book you want, go to the individual book page then click on the Add to Cart button and, when you've finished shopping, proceed to the check-out.

Can I order via email?

Yes you can. Please contact cs.au@oup.com

Can I order via telephone?

Toll Free Australia: 1300 650 616
New Zealand: 0800 442 502
Overseas: +61 (3) 9934 9284
Customer Service hours are 8.30 a.m. – 4.45 p.m. (Eastern Australia Standard/Summer time)

Which credit cards does Oxford University Press accept?

We accept Visa and Mastercard.

Orders outside of Australia

You can order ebooks/obooks from our website from anywhere around the globe and a code will be delivered to you via email.

Printed books can not be ordered from outside Australian on our website.
However, you can still place an order by phone or email.
If you are from New Zealand – please email your request through to cs.au@oup.com
Rest of the world – please email your request through to florence.chin@oup.com

Freight & Handling

Website orders for printed books within Australia are charged $6.25 per order. Orders are delivered via courier. If you provide a PO Box address your order will be sent via express post. There are no delivery charges for website orders for ebooks/obooks.

Freight and handling for email and phone orders within Australia and New Zealand is $12.50, unless otherwise specified.

If purchasing from overseas freight and handling will be quoted along with details of your delivery and payment requirements.

Returns policy

Oxford University Press will accept the return of goods purchased on a cash sale basis within fourteen days of purchase. The goods must be in mint condition, and any plastic wrapping must be intact. Such items as CD-ROMs, audio cassettes, redeemed online access codes and videos cannot be returned.

Oxford University Press must be notified of damaged or faulty goods within fourteen days of purchase.

Email your details, including your invoice number, to cs.au@oup.com for a full refund or replacement.

Delivery turnaround times

If you have ordered using a street address the order will be delivered by courier. The turnaround times vary from state to state. If you have ordered using a PO Box address these orders will be sent via Australia Post which is only dispatched twice a week. Please note our courier delivery times, including packing and dispatch from our warehouse, are as follows:

Delivery Region Working days to arrive
VIC Metro 5
Victoria 5
NSW Metro 5
New South Wales 6
QLD Metro 6
Queensland 8
Far North Queensland 9
SA Metro 5
South Australia 6
Tasmania 5
WA Metro 9
Western Australia 10 to 15
Northern Territory 11 to 15

Opening a credit account

How do I open a credit account?
Please email the credit officer to find out whether you are eligible for a credit account. Please note: our terms of trade are thirty days, and you must have a minimum annual turnover of $2000.00.

Please fill in the following form and return to credit.au@oup.com.
Trade Terms & Credit Application

Publish with Oxford

Contact us

Submitting a proposal to Primary or Secondary Division

If you have a publishing idea and would like to know how to present it to the Oxford Primary or Secondary Divisions, please read the guidelines below on how to submit a proposal.

Oxford University Press has a strong local publishing program, publishing dictionaries, textbooks, and resource books for schools. The Primary division has a focus on publishing printed and digital product for core maths and English skills. We do not publish one-off children's books for the general market. The Secondary Division has a focus on publishing printed and digital resources for English, Science, History, Geography, Mathematics, Health and Food Technology, Business and Legal.

Guidelines for submitting a publishing proposal

Your proposal should include:

  • Contact details – your name, work and home address, email address, and telephone and facsimile numbers.
  • Curriculum vitae – your academic qualifications, current position, relevant past positions, and previous publications or an updated version if you have already published with OUPANZ.
  • Rationale – a brief statement of the aims and approach of your proposal.
  • Market – identify the course and year level for the material.
  • Provide details of any syllabus change relevant to your proposal.
  • Competition information – identify the current resources and indicate how your approach and content compares with them.
  • Table of contents.
  • Sample chapter – modelling the chapter structure for the book.
  • Ancillary material – outline your ideas and expectations for any additional materials that will help promote and sell the material, such as web support, teacher resources, study guides, and digital content.

Please mail your submission to:

Primary Division (or Secondary Division)

Oxford University Press
253 Normanby Road
South Melbourne
Victoria, 3205

Or email your submission to:

Primary
Secondary

Higher Education

Oxford University Press Australia and New Zealand is committed to high quality local publishing, seeking to excite and interest students, while offering them access to the world’s best research and content. For more information for both prospective and contracted authors please email us.

English Language Teaching

As a world leader in ELT publishing, Oxford University Press provides an unrivaled range of resources for all learners of English. For more information for both prospective and contracted authors click here.