Issue and Crisis Management
Issue and Crisis Management
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ISBN: |
9780195529081 |
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Binding: |
Paperback |
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Published: |
2 Oct 2014 |
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Availability: |
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Series: |
$92.95 AUD
$106.99 NZD
Add To CartOther options: Ebook $79.95 AUD $91.99 NZD
Request an inspection copyDescription
The intersection of issues and crises management with risk and reputation is one of the most dynamic and challenging areas of professional communication.
Written by one of Australia’s leading experts in issue and crisis management, this book introduces and examines each of these elements, and explores their relationship as an integrated model within the broader contexts of public relations, communication and management. It provides comprehensive analysis and discussion of theoretical perspectives and current field research, and introduces industry examples of best practice. Issue and Crisis Management equips students and practitioners with key knowledge and skills to manage the communication process within organisations, and inform strategic responses to issues and crises.
Key features
- Case studies at the end of each chapter connect theory to practical examples from the Asia Pacific region
- Discussion of the role and impact of social media usage is incorporated throughout
- Key points, activities and discussion questions support student learning
- Includes a fully-worked example of a detailed issue management plan.
Contents
Authors
Tony Jaques is an internationally recognised consultant and authority on issue and crisis management who lectures at RMIT and Swinburne University. Tony also writes a regular e-newsletter for issue and crisis management professionals.
Dr Tony Jaques is a consultant specialising in issue and crisis management and lectures in postgraduate programmes at universities in Melbourne, Australia. Since working as Asia-Pacific Issue Manager for an American multinational, he has established an international reputation in the field, with speaking engagements and publications in leading academic journals, as well as book chapters in Australia, Britain and the United States. He is a former Director of the Issue Management Council in Leesburg, Virginia, and writes Australia's only specialist online issue and crisis management publication, Managing Outcomes.
CONTRIBUTORS
Brendan Elliott is the Community Relations Manager on a major Australian rail infrastructure project being delivered by John Holland in New South Wales, Australia.
Chris Galloway is a Senior Lecturer in Public Relations at Massey University, Auckland, New Zealand.
Gwyneth Howell is a Senior Lecturer in Public Relations at the University of Western Sydney, Australia.
Tina Hunter is a Senior Lecturer, TC Byrne School of Law, University of Queensland, Australia.
Joanne Chen Lyu is a PhD Candidate in the School of Journalism and Communication at The Chinese University of Hong Kong.
James Mahoney is Head of the Discipline of Communication at the University of Canberra, Australia.
Gary Mersham is Professor of Communication at the Open Polytechnic, New Zealand.
Lynette McDonald is a Lecturer in Public Relations, School of Journalism and Communication, University of Queensland, Australia.
Augustine Pang is an Assistant Professor at the Wee Kim Wee School of Communication and Information, Nanyang Technological University, Singapore.
Timothy L. Sellnow is Professor of Communication at the University of Kentucky, USA.
Mark Sheehan is Senior Lecturer and Course Director in Public Relations in the School of Communication and Creative Arts at Deakin University, Australia.
Manoj T Thomas is an Associate Professor of Strategic Management at XLRI-Xavier School of Management, Jamshedpur, India.
Deborah Wise is a PhD candidate at the University of Newcastle, Australia.
Katharina Wolf is course coordinator of the public relations program, Curtin University, Western Australia.
Aimei Yang is an Assistant Professor of Public Relations at the University of Southern California Annenberg School for Communication and Journalism.